Shipping, Delivery, and Return Policy

Medway E-commerce Policy: Shipping, Delivery, and Returns

Thank you for choosing Medway for your online shopping needs. We aim to provide you with a seamless and satisfactory shopping experience. Below, you will find our policy regarding Shipping, Delivery, and Returns to ensure clarity and transparency. By using our website and making a purchase, you agree to abide by these policies:

Shipping Policy:

1.1. Order Processing Time: We strive to process and ship all orders within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or due to unforeseen circumstances. In such cases, we will notify you promptly.

1.2. Shipping Methods: We offer a range of shipping methods, including standard shipping and expedited options. The available shipping methods and associated costs will be displayed during the checkout process. Please choose the one that best suits your needs.

1.3. Shipping Destinations: Medway ships to most locations worldwide. However, please verify that we ship to your specific destination during the checkout process.

1.4. Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number (if applicable) and relevant shipping details. You can use this information to track the status of your package.

1.5. Undeliverable Packages: In case of an undeliverable package due to an incorrect address provided by the customer or other reasons beyond our control, additional shipping charges may apply for reshipping or correcting the address.

1.6. Custom Duties and Taxes: For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their respective countries.


Delivery Policy:

2.1. Delivery Timeframes: The estimated delivery timeframes depend on the shipping method chosen and the destination. Please note that these are approximate and may be subject to delays caused by factors beyond our control, such as customs clearance or weather conditions.

2.2. Delivery Notifications: We will do our best to keep you informed about the status of your delivery. If there are any significant delays or issues with your order, we will notify you via email or phone.

2.3. Receiving Your Order: To ensure a smooth delivery, please ensure that someone is available to receive the package at the provided shipping address. If the package is delivered to a communal location (e.g., a mailroom or front desk), our responsibility ends once the package is delivered and acknowledged at that location.


Returns Policy:

3.1. Eligibility for Returns: We accept returns on most products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

3.2. Non-Returnable Items: Some items, such as perishable goods, personalized products, and items marked as final sale, are non-returnable. Please check the product description or contact our customer support for clarification.

3.3. Return Process: To initiate a return, please contact our customer support team within the specified return period. They will guide you through the return process, including providing you with a return authorization and shipping instructions.

3.4. Return Shipping Costs: Unless the return is due to our error (e.g., wrong item shipped), customers are responsible for the return shipping costs. In the case of a defective or damaged product, we may provide a prepaid return label.

3.5. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange as per your preference. Refunds will be issued to the original payment method used during the purchase.


Customer Support:

If you have any questions or concerns about our Shipping, Delivery, and Returns Policy, please don’t hesitate to contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure your shopping experience with [Your Company Name] is enjoyable and satisfactory.

This policy is effective as of 1/01/2023 and is subject to change without prior notice. Please refer to this page for the most up-to-date version of our policy.